Effective June 9, 2026.
Welcome to Trail Mix Creative. These Terms & Conditions (“Terms”) govern your use of trailmixcreative.com (the “Site”) and any services we provide. By accessing the Site or engaging us for work, you agree to these Terms. If you don’t agree, please don’t use the Site.
1. Who We Are
Trail Mix Creative is a creative studio based in Jacksonville, FL, offering web design and development, branding, SEO, social media management, digital advertising, and AI / automation services. In these Terms, “we,” “us,” and “our” refer to Trail Mix Creative; “you” refers to the visitor or client.
2. Use of the Site
You agree to use the Site only for lawful purposes and in a way that doesn’t infringe on anyone else’s rights or restrict their use of the Site. You may not:
- Copy, scrape, or reproduce content from the Site without our written permission.
- Attempt to gain unauthorized access to any part of the Site, server, or related systems.
- Introduce viruses, malware, or other harmful code.
- Use the Site to send spam, phishing attempts, or other deceptive content.
- Use any automated system (bots, scrapers, etc.) to extract data from the Site.
3. Intellectual Property
All content on the Site — including text, graphics, logos, imagery, code, and the overall design — is owned by Trail Mix Creative or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or create derivative works from any Site content without our written consent.
The “Trail Mix Creative” name and logo are our trademarks. Other trademarks shown on the Site are the property of their respective owners.
4. Client Work & Project Terms
When you hire Trail Mix Creative for a project, the specifics — scope, deliverables, timeline, payment, and ownership — are governed by a separate written agreement (proposal, statement of work, or contract). If anything in that agreement conflicts with these Terms, the project agreement controls for that engagement.
In general:
- Deposits — most projects require a deposit before we begin work. Deposits are non-refundable.
- Revisions — the number of included revision rounds is set in your project agreement. Additional rounds may be billed separately.
- Ownership — final deliverables transfer to you once the final invoice is paid in full. Until then, all work remains the property of Trail Mix Creative.
- Portfolio rights — we reserve the right to display completed work in our portfolio, case studies, and marketing materials unless agreed otherwise in writing.
- Third-party assets — some projects rely on stock photography, fonts, plugins, or software licensed from third parties. Those assets are subject to their own license terms, and you are responsible for ongoing license fees after delivery unless we’ve agreed otherwise.
5. Payment Terms
Unless your project agreement says otherwise, invoices are due within 14 days of the invoice date. Late payments may incur a 1.5% monthly finance charge or the maximum allowed by law, whichever is less. We may pause active work on accounts with overdue balances.
6. SMS Program Terms
By providing your mobile number, you consent to receive transactional SMS messages from Trail Mix Creative related to your account. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for support. Carriers are not liable for delayed or undelivered messages. For help, contact info@trailmixcreative.com.
7. Third-Party Services
Our work often involves third-party platforms and services (web hosts, domain registrars, email providers, analytics tools, plugin vendors, advertising platforms, etc.). We’ll recommend reputable options, but we are not responsible for the performance, availability, pricing, or terms of those third-party services. You agree to comply with their respective terms of service.
8. Disclaimers
The Site and our content are provided “as is” and “as available” without warranties of any kind, express or implied. We don’t guarantee that the Site will always be available, error-free, or secure, or that any defects will be corrected.
For marketing services — SEO, advertising, social media, and similar — we work hard and use proven strategies, but we cannot and do not guarantee specific outcomes such as search rankings, traffic volumes, conversion rates, or revenue. Marketing results depend on many factors outside our control.
9. Limitation of Liability
To the fullest extent allowed by law, Trail Mix Creative is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising out of or related to your use of the Site or our services. Our total liability for any claim arising from a paid project will not exceed the fees you paid us for the specific service that gave rise to the claim during the three (3) months before the claim arose.
10. Indemnification
You agree to indemnify and hold harmless Trail Mix Creative and its team from any claims, losses, or expenses (including reasonable attorney fees) arising out of your breach of these Terms, your misuse of the Site, or any content or instructions you provide to us that infringe on a third party’s rights.
11. Termination
We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you’ve violated these Terms. Sections that by their nature should survive termination — including ownership, payment obligations, disclaimers, and limitation of liability — will survive.
12. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or our services will be brought exclusively in the state or federal courts located in Duval County, Florida, and you consent to personal jurisdiction there.
13. Changes to These Terms
We may update these Terms from time to time. When we do, we’ll update the “last updated” date at the top of this page. Continued use of the Site after changes are posted means you accept the updated Terms.
14. Contact Us
Questions about these Terms? We’re happy to help:
- Email: info@trailmixcreative.com
- Phone: (904) 705-0721
- Mail: Trail Mix Creative, Jacksonville, FL