Effective June 9, 2026.
Trail Mix Creative (“Trail Mix Creative,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit trailmixcreative.com or otherwise interact with our business, how we use it, and the choices you have.
1. Information We Collect
We collect information in two ways: information you give us directly, and information collected automatically when you use our website.
Information you give us
- Contact details — your name, email address, phone number, company, and anything else you include when you submit a form, request a quote, sign up for a newsletter, or email us.
- Project information — details about your business, goals, current website, brand assets, or other materials you share with us during a project.
- Billing information — when you become a client, we collect the information needed to invoice you. Payments are processed by third-party processors; we do not store full credit card numbers on our servers.
Information collected automatically
- Usage data — pages viewed, time on site, referring URL, and similar analytics collected through tools like Google Analytics.
- Device data — IP address, browser type, operating system, and device identifiers.
- Cookies and similar technologies — small files stored on your device to remember preferences, keep you signed in, and measure how the site is used. You can disable cookies in your browser settings; some features may not work without them.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, send proposals, and provide the services you’ve requested.
- Deliver and improve our work, including communicating with you about active projects.
- Send invoices and process payments.
- Send occasional emails about our work, case studies, or updates — only if you’ve opted in. You can unsubscribe at any time.
- Operate, maintain, and improve our website and marketing.
- Comply with our legal obligations and enforce our agreements.
We do not sell your personal information. Ever.
3. How We Share Information
We share information only as needed to run our business:
- Service providers — trusted tools we use to host the site, send email, process payments, analyze traffic, and manage projects (for example, our web host, email platform, payment processor, and analytics provider). They’re only authorized to use your information to provide services to us.
- Legal reasons — when required by law, subpoena, or to protect the rights, property, or safety of Trail Mix Creative, our clients, or others.
- Business transfers — if we’re ever involved in a merger, acquisition, or sale of assets, your information may transfer as part of that transaction.
4. Cookies & Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors find and use the site. These tools may collect information about your visit, including pages viewed and approximate location based on IP address. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
5. SMS Communications
When you provide Trail Mix Creative with your mobile number, we may send you transactional SMS messages related to your account, including notifications when your social media posts publish and updates on support requests. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
6. Third-Party Links
Our site may link to third-party websites, products, or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies separately.
7. Data Retention
We keep your information for as long as needed to provide our services and for legitimate business or legal purposes — typically the duration of our working relationship plus a reasonable period after. You can ask us to delete your information at any time, subject to any retention obligations we may have under law.
8. Your Rights & Choices
Depending on where you live, you may have rights to:
- Request access to the personal information we hold about you.
- Request that we correct or update inaccurate information.
- Request that we delete your personal information.
- Opt out of marketing emails (click the unsubscribe link in any email).
- Opt out of cookies through your browser.
To exercise any of these rights, email us at info@trailmixcreative.com. We’ll respond within a reasonable timeframe.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we’ll delete it.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, however, and we can’t guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll change the “last updated” date at the top of this page. If the changes are significant, we’ll do our best to let you know directly.
12. Contact Us
Questions about this Privacy Policy or how we handle your information? Reach out:
- Email: info@trailmixcreative.com
- Phone: (904) 705-0721
- Mail: Trail Mix Creative, Jacksonville, FL